Terms and Conditions
Once your purchase has been completed, you agree to the Terms and Conditions/Policies stated below.
- All orders are subject to these conditions unless otherwise agreed. All goods are subject to availability. If you do not understand any of the following please email or telephone us.
- These conditions represent the entire conditions of sale and nothing shall operate to in any way alter or vary the conditions without the prior approval of MirrorZone.
- Acceptance of goods by the customer shall be conclusive evidence before any court of arbitrator that these conditions apply.
- MirrorZone reserves the right to change the conditions without prior notice. Customers are advised to check for any variations to the conditions before an order.
Shipping Policy
Once your purchase has been completed, you agree to the Shipping Policy stated below.
Shipping
Please note that we cannot be held responsible for any damage once you have signed for and accepted delivery. Signing for a mirror that is unchecked (customer must inspect visually before signing) will not be accepted in the case of a damage claim.
- All deliveries can take up to 5–7 working days, but all in-stock mirrors are usually dispatched within a few days. Delivery time after collection from MirrorZone depends on the courier and location. If you need a mirror by a specific date, please contact us prior to purchase to confirm we can meet your deadline. If a mirror is out of stock, we require approximately 4–6 weeks for delivery. You will be notified by email if this occurs.
- No liability will be attached to MirrorZone if delivery dates are not met due to reasons beyond our control. We always do our best to get your order to you as quickly as possible.
- Claims for non-delivery must be submitted to MirrorZone within 7 days by emailing info@clonmelglassandmirrors.com.
- If your property has any access restrictions, please let us know as early as possible.
- Every effort is made to deliver goods at the price quoted. However, MirrorZone reserves the right to alter pricing in the event of increases in tax, freight or carriage charges, insurance, or any other applicable costs.
Shipping Methods & Liability
By completing your purchase, you confirm that you have read and agreed to the terms below, including the delivery method selected and the responsibilities associated with it.
We inspect all mirrors prior to dispatch.
MirrorZone offers the following delivery options:
1. 🛍️ Click & Collect
Free in-store collection is available from our shop at 24 Mary Street, Clonmel, Co. Tipperary, E91 YV52. Once collected, responsibility for the mirror transfers to the customer.
2. 🤝 Customer’s Own Courier
You may choose to organise your own courier for collection. By selecting this option, you accept full responsibility for the collection and transport of your mirror, including any risk of damage in transit.
3. 📦 An Post
Nationwide delivery with full tracking is available free of charge. You will receive a tracking number by email once your order has been dispatched. You can use this number to track your parcel via the An Post website at www.anpost.com.
Please Note: By choosing this option, you agree that MirrorZone is not liable for any damage incurred once the mirror leaves our premises.
4. 🚚 Our Trusted Local Courier
This subsidised, secure, non-tracked service is handled by our local delivery partner. MirrorZone takes full responsibility for the safe delivery of your mirror when this option is selected.
Last Updated: Friday, 27th June 2025
Returns/Refund Policy
Once your purchase has been completed, you agree to the Returns/Refund Policy stated below.
Thank you for placing an order with MirrorZone. We do our utmost to ensure your order is carefully dispatched using your selected shipping method, and we trust you will be happy with your purchase.
Change Your Mind?
Please Note: Special order goods made to your own specifications cannot be returned.
If, for any reason, your purchased mirror does not suit your needs, we are happy to offer a refund or exchange, subject to the following conditions:
- You must complete the Returns Form available on our website.
- Mirrors must be returned in their original condition, securely repacked in the original box, and accompanied by a valid receipt (customers are responsible for obtaining proof of delivery).
- Notice of your intention to return your mirror must be received by MirrorZone within 14 days of delivery, and you must send back or hand over the goods within 14 days of notifying us of your cancellation.
- MirrorZone cannot accept returned mirrors that arrive damaged. In these circumstances, we will liaise with you but no refund/exchange will be given.
- Contact must be made with MirrorZone by emailing info@clonmelglassandmirrors.com in advance of your purchase being returned, to ensure that someone is present to accept and validate the mirror.
You May Choose One of the Following Return Methods:
1. Personal Drop-Off at Our Store: 24 Mary Street, Clonmel, Co. Tipperary, E91 YV52
2. Arrange Your Own Courier: You are responsible for arranging the return and any associated risks or costs. We recommend using a tracked courier for your return to protect yourself.
3. Our Trusted Local Courier: We can organise collection via our trusted local courier for a €50 fee.
Mirror Damaged Upon Arrival
In the rare case that your mirror arrives damaged:
- You must complete the Returns Form within 24 hours of receiving your order.
- Once MirrorZone has reviewed and approved the documentation, and confirmed that the 'Our Trusted Local Courier' shipping option was selected at checkout, arrangements will be made by MirrorZone to collect the mirror and either deliver a replacement mirror or issue a refund, based on the buyer’s preference, at no cost to the buyer. Should the mirror not be in stock, we will liaise with you and advise as to when we will next be in a position to dispatch it.
- Should you wish to avail of a refund, same will be done once the mirror is returned. Please allow a number of days for the money to arrive into your account.
- We will refund the mirror price only to the original credit/debit card used for the online purchase.
MirrorZone will not be liable for any faults arising from misuse, installation damage, alteration, fair wear and tear, or failure to follow care instructions.
Orders
- All prices listed (on our website, leaflets, or promotional materials) are in EUROS (€) and inclusive of VAT.
- Prices are subject to change due to VAT adjustments, manufacturer pricing, or to correct any errors or omissions.
- MirrorZone reserves the right to change the advertised price before an order is placed and to refuse any order.
- To purchase, you must provide your name, contact details, and payment information through Shopify Payments, a secure payment system.
- No additional charges apply to credit or debit card transactions.
Please Note: MirrorZone is not responsible for any damage incurred during installation.
Last Updated: Friday, 27th June 2025
GDPR/Privacy Policy
MirrorZone (the ''Company'') is committed to protecting the privacy of its users. This Privacy Policy (''Privacy Policy'') is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites.
For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at https://www.mirrorzone.ie/ or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.
I. CONSENT
By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service.
II. INFORMATION WE COLLECT
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.
In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.
III. HOW WE USE AND SHARE INFORMATION
Personal Information:
In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company.
However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.
In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use.
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion.
IV. HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user via Shopify, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
VI. SHOPIFY
Our Service is hosted by Shopify, Inc. (“Shopify”). Shopify provides us with the online e-commerce platform that allows us to provide the Service to you. Your information, including Personal Information, may be stored through Shopify’s servers. By using the Service, you consent to Shopify’s collection, disclosure, storage, and use of your Personal Information in accordance with Shopify’s privacy policy available at https://www.shopify.com/legal/privacy.
VII. LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
VIII. AGE OF CONSENT
By using the Service, you represent that you are at least 18 years of age.
IX. CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy.
X. MERGER OR ACQUISITION
In the event we (or Shopify) undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our (or Shopify’s) assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used.
XI. EMAIL COMMUNICATIONS & OPTING OUT
We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.
XII. CONTACT US & WITHDRAWING CONSENT
If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to info@clonmelglassandmirrors.com.
