Returns Policy

Once your purchase has been completed, you agree to the Returns Policy stated below. 

We Offer No Hassle Returns

Thank you for placing an order with Mirrorzone.  We will endeavour to ensure that your order is dispatched carefully to you by our trusted courier and we trust that you will be happy with your purchase. 
If, for some reason, you are unhappy with your purchase, we will be happy to refund or exchange your purchase subject to the following conditions:-

• You fully complete the Returns Form available on our website.
• Mirror/s must be returned in their original condition and repacked in the original box which  must not be damaged with a valid receipt (customers are responsible for obtaining proof of delivery). Notice of intention to return goods must be received within 14 days of delivery and the cancellation period expires after 14 days from the day on which the consumer acquires physical possession of the goods. In addition, the consumer shall send back or hand over the goods not later than 14 days from the day on which they informed Mirrorzone of their decision to cancel.
• Mirrorzone cannot accept returned damaged goods.
• Contact must be made with Mirrorzone by emailing [email protected] in advance of your purchase being returned.
• At this stage, you have the option of ensuring the safe return of the mirror/s either in person or with a courier of your choice.  However, please note that the mirror must be received by us in it's original condition, repacked in the original box and must be undamaged before a refund will be made.  Alternatively, Mirrorzone can arrange for the collection of your purchase by our trusted courier, the fee for which is €50.

In the unlikely event that your goods are defective upon receipt, please contact Mirrorzone by emailing [email protected] within 24 hours of receipt of your purchase and in advance of completing the above steps.  Where Mirrorzone is satisfied that the mirror was damaged in transit, we will be responsible for the collection fee.  Should you wish to avail of a refund, same will be done once the product is returned.  We will refund the product price only to the original credit/debit card used for the online purchase.
Please note that ‘special’ order goods made to your own specification cannot be returned unless damaged upon receipt.

Mirrorzone shall have no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, failure to follow Mirrorzone’s written instructions, misuse or alteration of goods.

ORDERS

All prices on our website, leaflets and promotional material are in EUROS and are INCLUSIVE of VAT at the current rate.  Prices will be increased or decreased according to any increase/decrease in VAT charges or manufacturers prices.  Mirrorzone reserves to right to amend prices to correct errors or omissions.
Mirrorzone reserves the right to change the advertised price before you place an order. No charge is made to the customer for credit or debit payments. Mirrorzone reserves the right to refuse any order. Orders are accepted on the basis the customer has read and accepted these conditions. To make a purchase through our site, the customer must provide your name, phone number and other requested information as indicated.  When ordering items, the customer will be required to provide payment details through STRIPE, which is a secure online payment company.

If you have any queries in relation to the selection / installation of your mirror, please contact us via email at [email protected].  Mirrorzone shall not be liable for any damage caused during installation.